Process Interaction Diagrams—A Requirement (Not a Request)!
By Stephen M. Baysinger
Clause 4.0 of ISO 9001:2015 is chock-full of requirements; however, as a third-party auditor I’ve discovered that one of the most...
Three Common Mistakes that Rob You of the Opportunity to Improve
by Steven Severt
Producing nonconforming product is costly. Your organization has paid for labor to produce the nonconforming product and expended available equipment time and...
Document Control: More Than Adding a Number and Revision Level to Documents
by Steven Severt
When you think of your quality management system (QMS), do you instantly think of document control, as if the two terms are...
ISO 9001: More than Doing What You Say and Saying What You Do
by Steven Severt
The adage of “do what you say and say what you do” is tossed around so often when talking about ISO 9001 that many...
Auditable Requirements: Determining What to Audit
By Craig Cochran
Auditable requirements and objective evidence form the foundation of every audit. Indeed, one cannot function effectively as an auditor without a full...
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IAF-ILAC-ISO Survey Shows Strong Support for Remote/Blended Audits
A joint IAF-ILAC-ISO survey of more than 4,000 participants reveals that a large majority of respondents prefer remote or blended audits, assessments, and evaluations,...
Auditable Requirements: Determining What to Audit
By Craig Cochran
Auditable requirements and objective evidence form the foundation of every audit. Indeed, one cannot function effectively as an auditor without a full...
Gathering Audit Evidence: Techniques for Success
By Craig Cochran
Gathering audit evidence involves a mix of techniques that are used interchangeably: visual observation, examination of records, and employee interviews. One moment...
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