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Process Interaction Diagrams—A Requirement (Not a Request)!

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By Stephen M. Baysinger Clause 4.0 of ISO 9001:2015 is chock-full of requirements; however, as a third-party auditor I’ve discovered that one of the most...

Three Common Mistakes that Rob You of the Opportunity to Improve

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by Steven Severt Producing nonconforming product is costly. Your organization has paid for labor to produce the nonconforming product and expended available equipment time and...
document control

Document Control: More Than Adding a Number and Revision Level to Documents

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by Steven Severt When you think of your quality management system (QMS), do you instantly think of document control, as if the two terms are...
ISO 9001: More Than Doing What Your Say

ISO 9001: More than Doing What You Say and Saying What You Do

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by Steven Severt The adage of “do what you say and say what you do” is tossed around so often when talking about ISO 9001 that many...
auditable requirements

Auditable Requirements: Determining What to Audit

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By Craig Cochran Auditable requirements and objective evidence form the foundation of every audit. Indeed, one cannot function effectively as an auditor without a full...
audit evidence

Gathering Audit Evidence: Techniques for Success

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By Craig Cochran Gathering audit evidence involves a mix of techniques that are used interchangeably: visual observation, examination of records, and employee interviews. One moment...
objective evidence

Objective Evidence: An Auditor’s Secret Weapon

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By Craig Cochran Objective evidence is the proof that the organization did or did not meet its requirements. One of the primary objectives of an...

Successful Audits Start with Well-Planned Opening Meetings

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by Craig Cochran Have you ever felt anxious about something that was about to happen? Imagine if the “thing” was called an audit. Your anxiety...
selecting and training internal auditors

Selecting and Training Internal Auditors

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by Craig Cochran  Selecting and training internal auditors will have significant impact on the success of your audit program. After all, these people are the living...
writing nonconformities

Writing Nonconformities

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by Craig Cochran The term “nonconformity” inspires fear in many people. It shouldn’t. A nonconformity is simply an opportunity for the management system to improve....
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