By Stephen M. Baysinger Clause 4.0 of ISO 9001:2015 is chock-full of requirements; however, as a third-party auditor I’ve discovered that one of the most...

by Steven Severt Producing nonconforming product is costly. Your organization has paid for labor to produce the nonconforming product and expended available equipment time and...

by Steven Severt When you think of your quality management system (QMS), do you instantly think of document control, as if the two terms are...

by Steven Severt The adage of “do what you say and say what you do” is tossed around so often when talking about ISO 9001 that many...

By Craig Cochran Auditable requirements and objective evidence form the foundation of every audit. Indeed, one cannot function effectively as an auditor without a full...

By Craig Cochran Gathering audit evidence involves a mix of techniques that are used interchangeably: visual observation, examination of records, and employee interviews. One moment...

By Craig Cochran Objective evidence is the proof that the organization did or did not meet its requirements. One of the primary objectives of an...

by Craig Cochran Have you ever felt anxious about something that was about to happen? Imagine if the “thing” was called an audit. Your anxiety...

by Craig Cochran  Selecting and training internal auditors will have significant impact on the success of your audit program. After all, these people are the living...

by Craig Cochran The term “nonconformity” inspires fear in many people. It shouldn’t. A nonconformity is simply an opportunity for the management system to improve....