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Featured Articles

document control

Document Control: More Than Adding a Number and Revision Level to Documents

by Steven Severt When you think of your quality management system (QMS), do you instantly think of document control, as if the two terms are...
ISO 9001: More Than Doing What Your Say

ISO 9001: More than Doing What You Say and Saying What You Do

by Steven Severt The adage of “do what you say and say what you do” is tossed around so often when talking about ISO 9001 that many...
auditable requirements

Auditable Requirements: Determining What to Audit

By Craig Cochran Auditable requirements and objective evidence form the foundation of every audit. Indeed, one cannot function effectively as an auditor without a full...
audit evidence

Gathering Audit Evidence: Techniques for Success

By Craig Cochran Gathering audit evidence involves a mix of techniques that are used interchangeably: visual observation, examination of records, and employee interviews. One moment...
objective evidence

Objective Evidence: An Auditor’s Secret Weapon

By Craig Cochran Objective evidence is the proof that the organization did or did not meet its requirements. One of the primary objectives of an...

Successful Audits Start with Well-Planned Opening Meetings

by Craig Cochran Have you ever felt anxious about something that was about to happen? Imagine if the “thing” was called an audit. Your anxiety...
selecting and training internal auditors

Selecting and Training Internal Auditors

by Craig Cochran  Selecting and training internal auditors will have significant impact on the success of your audit program. After all, these people are the living...
writing nonconformities

Writing Nonconformities

by Craig Cochran The term “nonconformity” inspires fear in many people. It shouldn’t. A nonconformity is simply an opportunity for the management system to improve....

Dumb Things Auditors Say

By Craig Cochran Being a third-party auditor is challenging. You walk into somebody else’s company and try to make sense of processes that you may...

The Seven Most Important ISO 9001:2015 Audit Questions

by Craig Cochran If you’re preparing to start auditing to ISO 9001:2015, you’ve probably already asked yourself the timeless question: “What in the heck am...
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