Wednesday, December 8, 2021
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SCC Seeks Feedback on Application of ISO 9001 in Policing Organizations

The Standards Council of Canada (SCC) is seeking feedback on ISO’s proposal for the development of a new standard on Quality management systems—Guidelines for the application of ISO 9001 in policing organizations. The purpose of this inquiry is to consult with Canadian stakeholders to develop a national position on the proposal, and to determine if there is interest in participating in the work should it be approved. 

Purpose and justification for new field of activity

The Organisation of American States (OAS) as a liaison to ISO/TC 176, is proposing the establishment of a new working group under ISO/TC 176 to develop a standard based on IWA 12:2013 which provided guidelines to help police. It will standardize and harmonize the implementation of ISO 9001 in policing field due to importance of police business in securing and stability of society. Moreover, the translation of ISO 9001 to policing business needs extra efforts and clarification with simpler language that could be understood and practiced by policing organisations. The issuance of these guidelines will help to market implementing ISO 9001 in policing business and to widen the quality culture in public sector.

In view of the importance of security and its role in preserving the stability of communities, it has become a strategic decision for police organizations seeking to provide high-quality services to adopt a quality management system to achieve their strategies and objectives, to continually consolidate the feeling of being safe and secure, to prevent and reduce crime, and to provide a secure environment for all. Therefore, the decision of a police organization to adopt and implement a quality management system is a strategic choice, where quality is emphasized through the delivery of policing services. Consistent and harmonized services will be delivered to the society to support basic elements of development and investment, fulfilment of citizens needs and achieving strategies and desired objectives.

The proposed document will widen the implementation of the ISO 9001 standard in governmental sector and provide positive guidance for policing organizations in quality management, customer satisfaction and continual improvement with stakeholders including citizens, governments, small and medium enterprises, marginalized communities, academia, and non-governmental organizations (NGOs).

Scope of proposed technical activity 

The scope of the proposal is to provide guidelines for policing organizations on understanding and implementing a quality management system that meets the requirements of ISO 9001:2015 to ensure the achievement of society’s confidence in the police entity, and support police entities to demonstrate their ability to consistently satisfy the needs of their customers (citizens).

This standard will cover all types of policing business and police services such as traffic, maintaining order, etc. 

Please see the proposal PDF for more information. 

Comments requested

SCC values your feedback on this proposal. Stakeholders are invited to consider whether or not they agree with the proposal by completing this brief stakeholder feedback form no later than August 27, 2021. 



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